Contact us

Contact Bownella

We're here to help.

Whether you have a question about a product, need assistance with an order, want to ask about shipping, or need help with a return or refund, our customer support team is ready to assist you.

Customer Support

Email: support@bownella.store
Phone: +1 716-822-5963

Store Address:
164 Steelawanna Avenue
Lackawanna, NY 14218
United States

Business Hours

Our customer support team aims to respond to inquiries as quickly as possible.

Monday – Friday: 9:00 AM – 5:00 PM
Saturday – Sunday: Closed

Response times may vary during weekends, holidays, promotional periods, or periods of unusually high inquiry volume.

What Can We Help With?

You can contact us regarding:

Product information and availability
Order status and order-related questions
Shipping and delivery
Returns and refunds
Damaged or incorrect items
Payment and checkout questions
General feedback or suggestions
Other questions about your Bownella experience

When contacting us about an existing order, please include your order number whenever possible. This allows our team to locate your order and provide assistance more efficiently.