Shipping policy
Shipping Policy
Last Updated: August 17, 2026
At Bownella, we want your shopping experience to be simple and convenient. We offer free worldwide shipping on eligible orders.
Free Worldwide Shipping
Bownella provides free shipping to customers worldwide.
There is no additional standard shipping charge added to eligible orders at checkout.
Processing Time
Orders are typically prepared for shipment after the order has been successfully placed and payment has been confirmed.
Processing may take additional time during:
- Major holidays
- Promotional events
- New product launches
- Periods of unusually high order volume
If there is an unexpected processing delay, we will make reasonable efforts to keep affected customers informed.
Delivery Time
Our estimated standard delivery time is:
7–10 days
The estimated delivery timeframe begins after the order has been processed and shipped.
Please note that delivery estimates are not guaranteed dates. Actual delivery times may vary depending on destination, carrier operations, customs procedures, weather, holidays, and other circumstances beyond our control.
Worldwide Delivery
We currently offer shipping to customers around the world.
However, certain destinations may occasionally be unavailable because of carrier restrictions, legal requirements, customs limitations, or circumstances outside our control.
If we are unable to ship an order to a particular destination, we will contact the customer when possible.
Order Information
Customers are responsible for providing a complete and accurate shipping address during checkout.
Please carefully review your:
- Full name
- Street address
- Apartment, unit, or suite number
- City
- State or province
- Postal or ZIP code
- Country
- Contact information
Bownella is not responsible for delays or additional delivery issues caused by an incorrect or incomplete address provided by the customer.
Tracking
When tracking information is available, it may be provided to the customer through the email address associated with the order.
Tracking updates are provided by the relevant shipping carrier and may take some time to appear after shipment.
Customs and International Delivery
International shipments may be subject to customs processing or other requirements imposed by the destination country.
Delivery may be delayed while an order is processed by customs or the local carrier.
Any customs-related requirements are determined by the destination country and applicable authorities.
Delayed or Missing Packages
If your package appears to be delayed or has not arrived within the expected timeframe, please contact us at:
Please include your order number and shipping information so that our team can assist you.
Delivery Issues
If an order arrives damaged, contains an incorrect item, or has another delivery-related problem, please contact us promptly.
Photographs may be requested when appropriate to help us investigate the issue.
Contact Us
For shipping questions:
Email: support@bownella.store
Phone: +1 716-822-5963
Bownella
164 Steelawanna Avenue
Lackawanna, NY 14218
United States