Refund policy
Return & Refund Policy
Last Updated: August 17, 2026
At Bownella, we want you to feel confident when shopping with us. If your purchase does not meet your expectations, we offer a 30-day return and refund period for eligible items.
By placing an order with Bownella, you acknowledge and agree to the terms outlined below.
30-Day Return Period
You may request a return within 30 days of receiving your order.
To be eligible for a return, the item should:
- Be unused and unworn
- Be in its original condition
- Be free from visible damage caused after delivery
- Include the original packaging when reasonably possible
- Not show signs of intentional alteration, misuse, or excessive wear
We recommend carefully inspecting your jewelry when it arrives and contacting us promptly if there is an issue.
Free Returns
Bownella offers free returns within 30 days for eligible orders.
If you believe your order qualifies for a return, contact our customer support team at:
Please include your order number and a brief explanation of the reason for your return.
For damaged, defective, or incorrect items, we may also request photographs or other information to help us understand the issue and process your request efficiently.
Damaged or Incorrect Items
If your order arrives damaged, defective, or different from what you ordered, please contact us as soon as possible.
Please provide:
- Your order number
- A description of the issue
- Clear photographs of the product and packaging when applicable
Our customer service team will review the information and provide instructions for the next steps.
Refunds
Once your return is received and reviewed, we will process the applicable refund.
Approved refunds will generally be issued to the original payment method used to place the order.
The time required for the refund to appear in your account may vary depending on your bank, card issuer, payment provider, or financial institution.
Bownella cannot control processing times imposed by third-party payment providers.
Exchanges
If you would like to exchange an item for a different product or variation, please contact us at support@bownella.store.
Depending on product availability, we may recommend returning the original item and placing a new order.
Non-Eligible Returns
A return may be declined if the product:
- Has been significantly worn or used
- Has been intentionally damaged
- Has been altered after delivery
- Is returned outside the 30-day return period
- Is missing essential components where those components were included with the original order
Final eligibility will be determined after reviewing the returned item and the circumstances of the request.
Order Cancellation
If you need to cancel an order, contact us as soon as possible after placing it.
Because orders may enter processing shortly after purchase, we cannot guarantee that every cancellation request can be accommodated.
If an order has already been processed or shipped, the standard return procedure may apply.
Contact Us
For all return and refund questions:
Email: support@bownella.store
Phone: +1 716-822-5963
Bownella
164 Steelawanna Avenue
Lackawanna, NY 14218
United States
We reserve the right to update this Return & Refund Policy when necessary to reflect changes to our business practices, services, or applicable requirements.